Ballfinder Scout
Sureshot GPS
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Scout / Sureshot Combo
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F.A.Q.
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Billy Kratzert on the Scout Video 3

Product Reviews & Faqs

FAQ - BALLFINDER SCOUT™

Will the Ballfinder Scout™ find any golf balls?

The Ballfinder Scout™ will only locate white golf balls. It will however locate any white golf ball - not necessarily just your own. Accordingly we recommend that you add a distinctive mark to your ball to ensure that you play the correct ball. Any other lost balls you come across you can simply collect for a later round.

Does the Ballfinder Scout™ work indoors?

The Ballfinder Scout has been designed to work in natural lighting conditions and therefore does not perform well in artificial lighting conditions. Accordingly, make sure that you always use the Ballfinder Scout™ outdoors.

Will the Ballfinder Scout find my golf ball underwater?

No. The Scout has to be able to "see" at least 1% of the ball, so if it is completely immersed in water the Scout will not be able to identify it.

Sometimes my Ballfinder Scout™ vibrates but does not seem to locate a golf ball. Why is this?

The Ballfinder Scout™ can on occasion produce a miss-hit. This is characterised by a short vibro-buzz and a bracket lock-on failure on the LCD screen. In most cases a miss-hit is the result of the unit incorrectly identifying a golf ball. The short vibro-buzz associated with a miss-hit is quite distinct from the long vibro-buzz that is produced when a genuine golf ball is correctly identified and users will swiftly learn to distinguish between the two.

What's the best way to scan with the Ballfinder Scout™?

The best way to locate your golf ball with the Ballfinder Scout™ is to scan slowly from the ground by your feet upwards towards the horizon and then down again, moving from left to right on the downward arc (in effect a zip-zag motion). This method ensures the optimum area is scanned. Remember not to move the Ballfinder Scout™ too fast as successful golf ball location can take a few seconds to register if your golf ball is obscured by a great deal of rough.

FAQ - SURESHOT GPS

I cannot turn on my Sureshot GPS

Before you start using your Sureshot you must fully charge the internal lithium ion battery. Connect the AC charger to a suitable power source and plug the USB cable from the AC charger into the Sureshot. You should allow six hours to fully charge the battery. You cannot over charge the battery so you can leave it charging overnight. You can also charge the Sureshot using the supplied USB cable and connecting it to a computer. Note that you should not charge a completely flat battery using this method.

If the battery in your Sureshot has completely discharged the unit will automatically turn on a short time after charging has commenced. To charge the battery in the shortest possible time make sure your Sureshot is turned off when charging.

How do I install the SureAnalysis software on to my computer?

To install the SureAnalysis software simply place the CD-Rom supplied with the Sureshot GPS in the CD-drive of your PC or laptop. When the menu screen appears click “install SureAnalysis” and follow the on-screen instructions. When the installation has complete a new SureAnalysis icon will be on your desktop. Click this icon to get started.

How to I download course maps?

Start the SureAnalysis program and click “Course Up-Download”. Select the country and region you are interested in from the drop-down lists and click “Search”. Then simply select the course(s) that you wish to download and click “Download Course”. Make sure your Sureshot GPS is fully charged and registered before attempting to download courses.

Has my local course been mapped?

Over 10,000 golf courses worldwide have now been mapped for the Sureshot GPS and new courses are being mapped everyday. If you have an enquiry about a specific course please forward the details to info@key-golf.com and we will confirm the status of your course. Remember that you can also map any course yourself!

Does the Sureshot GPS display distances in both meters and yards?

Yes, the Sureshot GPS can be customised to display distances in meters or yards.

FAQ - PRODUCT ORDERING

I can’t add products to my shopping basket

If you see the message your order is empty after you have clicked “Add To Basket” you need to adjust your internet security settings to allow your computer to accept cookies. A cookie is a tiny data file that is stored on your computer and enables our shopping portal to function.

Instructions for altering your internet security settings follow. Please note: These instructions are based on Microsoft Internet Explorer 6. If you are using different browser software these instructions may vary.

1) In the Tools menu select Internet Options

2) Go to the Privacy tab and click Advanced

3) Tick the box marked “Override automatic cookie handling”

4) Tick Accept in both first- and third-party cookie handling lists and then click OK

You should now be able to add products to your basket. Once you have placed your order you can repeat these steps to restore your original settings if you wish.

If you still experience problems please email info@key-golf.com

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